Live Chat
Secure. Multi-Language. Mobile Support.
Uses top-level domain for a stable and secure chat experience.
Omnichannel smart service starts here, connecting all information! Focused on driving sales growth and improving service efficiency.
Secure. Multi-Language. Mobile Support.
Uses top-level domain for a stable and secure chat experience.
Omnichannel smart service starts here, connecting all information! Focused on driving sales growth and improving service efficiency.
Choose AICAN to power a stable Web, APP Platform.
Make global expansion easier.
AICAN's customer service system uses bank-grade SSL encryption to ensure user data security, offering multiple solutions for users to choose from based on their needs.
Helps your team collaborate closely, centralizes customer information for easy management, categorization, sharing, and efficient editing, creating an exceptional conversation experience for customers.
The customer service system supports multilingual interfaces and real-time translation, instantly converting conversations between agents and visitors, eliminating language barriers and making it easy to expand into new markets.
Unlike other systems offering subdomains, we provide "top-level certified domains" to significantly reduce the risk of hijacking and blocking.
This minimizes the chances of your customers being unable to reach you, ensuring peace of mind for both you and your clients.
Supports customizable visitor chat window height, with flexible configuration for interface style and colors. The top logo, banner size, icons, and sidebar images can all be replaced with custom graphics, enhancing the experience when combined with FAQs and satisfaction ratings.
Highly customizable chat window design, allowing you to create a unique brand experience with ease.
Offer "top-level certified domains" to reduce blocking risks.
Configure different service groups based on inquiry types, allowing visitors to choose the appropriate team when entering the chat.
Real-time monitoring of agent conversations, with options for replying or transferring.
Analyze customer service performance with detailed statistics, track agent efficiency, and monitor service quality.
Filter and search complete customer service chat history based on custom criteria.
Accessible on PC client, mobile, and web version, allowing agents to choose the most convenient platform for handling inquiries.
Supports multiple visitor access channels, including app, PC web, and mobile H5.
Set up pre-inquiry forms to collect customer information, assign specific questions to agent groups, and use CAPTCHA to prevent spam conversations.
Returning visitors' profiles are automatically loaded, allowing agents to quickly grasp the situation.
Manually block disruptive visitors by IP or account. Prevent further interactions from users sending malicious messages.
Customers can rate their experience proactively, upon agent invitation, or through an automatic system request after the conversation ends.
