Aican Customer Service System Privacy Policy

Welcome to the Aican Customer Service System (hereinafter referred to as “the System”). To safeguard your personal information security and privacy rights, this policy has been established in accordance with the Personal Information Protection Law and other relevant laws and regulations. By registering or using the System, you acknowledge and agree to be bound by the terms of this Privacy Policy.

I. Scope of the Privacy Policy

This policy covers how the System handles personal identification information collected during your use of the services. This policy does not apply to external links outside of the System, nor does it apply to personnel not commissioned or managed by the System.

II. Information Collection Items

When you use the System, we will collect necessary personal information depending on the nature of the service, including but not limited to the following:

  1. Account and Registration Information:
    • Federated Authentication (Gmail): When you choose to log in using a Google (Gmail) account, that service will verify your identity and share necessary personal data (such as email address and username/nickname) with us upon your consent.
    • Basic Information: For regular registration, this includes email address, username, login password, and verification code.
  2. Customer Service and Communication Records: Contact information, conversation content, issue descriptions, response history, satisfaction surveys, and messages.
  3. Device and Network Identification: Usage time, IP address, browser type, operating system, language preferences, access device, and its location information.
  4. Cookies and Tracking Technologies: To optimize service quality, record user preferences, and prevent malicious bot activity, we place and access cookies on your device.

III. Purposes of Data Use

We collect your information primarily for the following purposes:

  1. Core Service Provision: To handle and respond to your customer service inquiries.
  2. Security and Risk Control: To monitor and prevent abnormal logins and suspicious activities (such as malicious spamming) to ensure the availability of customer service lines.
  3. Product Analysis and Optimization: We perform statistical analysis on the collected content (such as usage trends and troubleshooting) and use the results to optimize the System.
  4. Customer Relationship Management: To send business notifications, renewal reminders, and important security alerts.

IV. Data Protection and Security Measures

  1. Security Equipment: The System's host is equipped with firewalls, anti-virus systems, and other relevant information security equipment and necessary protective measures.
  2. Encryption Technology: We employ bank-grade SSL / TLS encryption for all data transmissions, combined with two-factor authentication (2FA) for login management.
  3. Storage Method: Your data is stored in encrypted form on Aican’s qualified overseas secure servers.
  4. Permission Management: Access to your personal information is strictly limited to authorized personnel who have signed non-disclosure agreements (NDAs); violators will face legal consequences.

V. Third-Party Sharing and Outsourcing Management Policy

The System will never provide, exchange, or sell your personal information to other organizations without authorization, except for those with contractual obligations. Exceptions include:

  • With your explicit consent (e.g., when you voluntarily request integration with third-party services).
  • Fulfillment of Contract: Sharing only the data strictly necessary for the provision of the service.

VI. External Links

The System may provide links to other websites. However, these linked websites do not apply to this Privacy Policy; you must refer to the privacy policies of those specific websites, and the System shall not be held liable for their content or practices.

VII. User Rights

You may exercise the following rights at any time through our contact channels:

  • Inquire, access, or request a copy of your personal information.
  • Correct or supplement inaccurate personal information.
  • Account Cancellation: You may apply to cancel your account at any time. Upon completion, we will stop providing services and delete the relevant data.

VIII. Policy Revisions and Notifications

This policy may be updated from time to time in response to operational needs, system upgrades, or changes in applicable laws. For significant changes, we will notify you through prominent means such as in-app pop-ups or email.

IX. Contact Information

If you have any questions regarding this policy, the Gmail login feature, your personal information, or if you wish to change or remove your personal data, please contact: