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Google Authenticator Enhance security with Google Authenticator's two-factor authentication, preventing unauthorized access to your account.

Company Security Settings Includes security measures such as login IP restrictions, role-based access control, image and file transfer restrictions, emoji limitations, and HTML file restrictions.

Data Isolation Sharded cluster deployment ensures full data isolation.

API Data Export Export historical chat data via API.

Chat History Export offline messages.

Web and PC Versions Available on both web and PC versions for an enhanced user experience.

Network Status Monitoring Agents can monitor their network connection in real time.

Agent Status Switching Easily switch between online, busy, and offline statuses.

Rich Text Conversations Supports emojis, text, images, files, colors, hyperlinks, and other rich text elements.

Conversations Transfer Transfer conversations to other available agents.

Conversation Verification Pre-inquiry confirmation / Slide verification / Chinese arithmetic verification

Common Phrases Set frequently used phrases for businesses or individual agents.

Queue When customer service reaches its limit, customers enter a queue and can leave a message while waiting.

Message Notifications The conversation list displays a real-time count of unread messages.

Message Recall Agents can recall their own standard and anonymous messages.

Message Prediction Agents can preview visitor messages while they are being typed.

Monitoring Administrators can force agents to log off.

Training Center After completing your purchase, please contact our sales team for access to the Training Center.

Telegram Announcements Channel Stay updated with the latest news and announcements on our Telegram channel.

Official Website Live Chat Support Service Hours:
Mon to Fri: 10:00-22:30 (UTC+8)
Sat to Sun, Public Holidays & Special Cases: 10:00~19:00 (UTC+8)

Customer Service Statistics Track customer service performance, including conversation volume and satisfaction ratings.

Customer Service Log Track customer service agents' online duration.

Satisfaction Analysis Analyze customer satisfaction ratings for agent.

Tag Statistics Tag usage data statistics.

FAQ Visitors can click on frequently asked questions on the chat page to quickly receive automated system responses.

Personalized Settings Customize agent profiles, visitor chat window appearance, personal information, and conversation list.

Conversation Distribution, Rotation-Based Assignment, and Priority Assignment to Previous Agents Conversations can be prioritized for agents with fewer active chats, assigned in sequence to all agents marked as "online," or set to prioritize the last agent who served the customer.

Conversation Settings When enabled, within the set time frame, refreshing or re-entering the chat will keep it as the same conversation.

Shortcuts The system provides built-in shortcuts, with customizable options for certain features.

Permission Management Customize departments, group agents, create new agents, and manage agent accounts.

Satisfaction Supports a 5-star rating system.

Message Settings When customer service is offline, visitors can leave a message according to the website settings.

Visitor Conversation History Visitors can reopen a conversation and access their previous chat history.

IP Blacklist Supports long-term or scheduled IP-based blocking of visitors to prevent malicious harassment.

Visitors Blacklist Easily view and manage all visitors in the blacklist.

WebView Integration Supports H5 integration (suitable for non-native developed apps).

Consultation Button Supports custom configuration of consultation button style, color, position, text, etc., and allows assignment of specific customer service agents to different inquiries.

Code Integration You can integrate the customer service chat by configuring the access code. Simply click the "Copy" button to copy the code and paste it before the tag in your website's source code to complete the integration.

Multiple Languages The agent and visitor chat windows support multiple languages.

Conversation Link Integration Businesses can configure multiple chat links with customized styles, automated messages, and assigned agents, allowing visitors to connect seamlessly.

Assign to Specific Agents Supports assigning specific agents or teams for handling inquiries.

Chat QR Code Supports generating a QR code for the chat link, allowing users to start a conversation by scanning.

Pre-Inquiry Form The pre-inquiry form can assign specific agents based on the inquiry type.

Invitation Pop-up Customize the appearance, text, and timing of the invitation pop-up to better align with your website's design and branding.

Topic Evaluation Customize topic evaluation to analyze conversation value.

Customer Business Card Displayed at the bottom right of the chat window, showing customizable details such as name, phone number, birthday, gender, WeChat, and other collected information.

Customer Tags Customize customer tags to label and categorize customers.

Automatic Visitor Information Integration Visitor information can be automatically integrated through specific parameters via the chat link or edited by the agent, and displayed in the profile card, accelerating service for customers (e.g., VIP level, name, phone number, etc.).