Live Chat
Secure. Multi-Language. Mobile Support.
Uses top-level domain for a stable and secure chat experience.
Omnichannel smart service starts here, connecting all information. Focused on driving sales growth and improving service efficiency.
SixUnique Benefits
Secure & Versatile
AICAN's customer service system uses bank-grade SSL encryption to ensure user data security, offering multiple solutions for users to choose from based on their needs.
Collaborative Platform
Helps your team collaborate closely, centralizes customer information for easy management, categorization, sharing, and efficient editing, creating an exceptional conversation experience for customers.
Top-Level Domain
Unlike other systems offering subdomains, we provide "top-level certified domains" to significantly reduce the risk of hijacking and blocking.
This minimizes the chances of your customers being unable to reach you, ensuring peace of mind for both you and your clients.
Customizable Interface
Supports customizable visitor chat window height, with flexible configuration for interface style and colors. The top logo, banner size, icons, and sidebar images can all be replaced with custom graphics, enhancing the experience when combined with FAQ and satisfaction ratings.
More Features
Customizable Window
Highly customizable chat window design, allowing you to create a unique brand experience with ease.
Top-Level Domain
Offer "top-level certified domains" to reduce blocking risks.
Link traffic diversion
Configure different service groups based on inquiry types, allowing visitors to choose the appropriate team when entering the chat.
Real-time monitoring
Real-time monitoring of agent conversations, with options for replying or transferring.
Performance Analytics
Analyze customer service performance with detailed statistics, track agent efficiency, and monitor service quality.
Chat History
Filter and search complete customer service chat history based on custom criteria.
Multi-Device Support
Accessible on PC client, mobile, and web version, allowing agents to choose the most convenient platform for handling inquiries.
Multi-Channel Support
Supports multiple visitor access channels, including app, PC web, and mobile H5.
Pre-Inquiry Form
Set up pre-inquiry forms to collect customer information, assign specific questions to agent groups, and use CAPTCHA to prevent spam conversations.
Visitor Data Integration
Returning visitors' profiles are automatically loaded, allowing agents to quickly grasp the situation.
Blacklist Function
Manually block disruptive visitors by IP or account. Prevent further interactions from users sending malicious messages.
Satisfaction Ratings
Customers can rate their experience proactively, upon agent invitation, or through an automatic system request after the conversation ends.